26th April 2021

Network issues

We are seeing interrupted network connectivity to the platform, this is due to a issue at our transit provider. We're continuing to monitor the situation and are working with the ISP to resolve the problem.

Update: Our ISP has successfully resolved the issue and after a period of monitoring from our side the connectivity seems stable again. We continue to monitor and are awaiting a formal postmortem of our infrastructure provider; any relevant information will be disclosed here if possible.

Note: Should you still encounter intermediate connection issues, please reach out to us on the support email or chat and include so we can investigate individual cases.